The "Pro" Experience
Delivering Excellence In Every Way.PAD (Pro Auto Detailers) offer a safe, family-friendly environment where you and your vehicle are pampered. We are YOUR complete, one stop, professional car appearance facility, offering a full range of services to keep your car in “Showroom” condition
- Locally owned and operated since 2015.
- High Quality & Great Value
- Customer focused, low-pressure environment
- Environmentally Responsible
The mission of PAD is to provide top-quality washing and detail service for luxury car owners in Sri Lanka. PAD will work to keep employees satisfied in order to maintain impeccable customer service.
High quality of behavior and attitude, fairness and understanding between the management, staffs, suppliers and customers.
Maintain customer service at the peak level and highest satisfactory.
- Increase repeat customers by 4% a quarter.
- Steadily increase market share every quarter.
- Develop brand awareness and acceptance, quantified by a decrease in customer acquisition costs.
PAD's segments its customers by type of car ownership. PAD believes that the type of car that a person owns says volumes about their driving, and, therefore their car washing and detailing requirements.
- New car owners : Owners of newer cars are most likely to use a hand car washing service. These owners take great pride in their cars and will bring them often to the wash and detail service. The goal with these customers is to promote regular use of the wash and detail service. The aim is to inform these customers that PAD will keep their car looking as good as it did the day they drove it off the lot.
- Older luxury car owners : These people have either owned their high-end luxury cars for several years or are unable to afford the expense of a new luxury car but want the feel of relaxed driving. Both of these groups want to keep their cars in the best shape possible. Those who have bought second-hand cars will often spend many hours in their cars and will place high importance on keeping their cars looking good. These owners will bring their cars in for regular washes and occasional details.
- Sports car owners : These people are often younger or middle-aged men and will regard the look of their car as important. They will also pride themselves on the look of their car and will have their car hand washed (at least) weekly. These drivers will have an occasional detail, but will keep their cars so clean the detail will not be necessary very often.
- Lifetime owners : Many of these people have owned their cars for more than five or six years, and are more likely to be women. They are attached to their cars as friends and though it may be more sensible for them to purchase a new car, they will bring their car in for a wash occasionally, just when the car is dirty. They like their cars to look presentable, and want to keep it in good shape but are not tied up in the look of their car. For this reason, they will not have a detail carried out on their car unless they are selling it.
- Local businesses : Some local businesses have fleets of cars and small vans that must be kept clean to maintain their company image. These businesses will be looking for a cost effective, efficient car washing service to perform this service, and will prefer to use a car wash service during the week rather than during weekends, like the general public.